Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us. Your online order must be returned through the mail and NOT dropped off to the store/s. Once we receive your items they will be processed within 1-3 business days, at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable. Shipping times may differ according to the availability of merchandise. Orders are not delivered on the weekends or holidays.
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via e-mail at info@lulabalou.com