Contact Us

Use the form on the right to contact us.

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250 Racine Dr. Ste 7
Wilmington, NC

Return Policy

Return Policy

We want you to be thrilled with your new items from Lula Balou. If you're unsatisfied and wish to return any items, please follow the guidelines below.


In Store and In Store Pick Up Return Policy:

  • LULA BALOU DOES NOT PROVIDE REFUNDS FOR PURCHASES MADE.
  • You may exchange or receive store credit within 15 days of purchase.
  • All sales are final on clearance and sale items.
  • Receipt must be present and tags still attached.
  • Absolutely no exchanges on worn, washed or damaged goods.
  • If making a purchase over the phone, you have 20 days from the shipping date to return / exchange.