30 Day Return/Exchange Policy                                                    

All holiday gifts ordered with LulaBalou.com are eligible for returns or exchanges until January 14th, 2010.
 

 Thank you for shopping with Lula Balou.  If you are not 100% satisfied with your purchase we will gladly exchange it or refund your payment. Complete the form on the back of your invoice and send us the items that you would like to return/exchange.  

• -Returns/exchanges are ONLY accepted within 30 days of the  shipped date.
  
• -Orders placed from Alaska, Hawaii or Canada are not  exchangeable or a $10 fee will be applied.
  
• -You may not return or exchange:  sale items, cosmetics,  jewelry, lingerie, I.D. cases, sunglasses, and gift certificates.
  
• -Shipping and handling on returned merchandise is  nonrefundable (unless the product is damaged or the wrong  item was shipped). 
  
• -All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box with out damage to the box. 
  

 How do I make an Exchange?

You may exchange an item for another size or even a completely different item. To ensure that your item is not sold out, please email us or call us (910) 799-9991 to hold your item(s). For exchanges, there is no additional shipping charge. We will pay to have your exchanged merchandise shipped back out to you. Just follow the return instructions below and mark the box labeled “Exchange.”

 
How do I make a Return? 

After filling out this form you will need to pack up your items for shipment (in the original package if possible). Attach the pre-printed return label to the outside of your return package. Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed your credit card will be refunded for the amount of your purchase minus the shipping charges incurred. Please note: It may take 10-14 days to process your return and 1-2 billing cycles for your credit card refund to appear on your statement. By shopping with us you have agreed to the return/exchange policies stated above.

 
Need a Return/Exchange form? 

On the back of your invoice you will find our return form which includes instructions on how to make a return or an exchange.  If you have lost your invoice, Please feel free to call us and we can fax a new form to you.