***AT THIS TIME WE ARE ONLY TAKING ORDERS PLACED OVER THE PHONE OR THROUGH EMAIL. PLEASE FEEL FREE TO CONTACT US WITH ANY QUESTIONS REGARDING STYLES, SIZES, SHIPPING, PAYMENT METHODS... WE ARE MORE THAN HAPPY TO HELP!***

• -Returns/exchanges are ONLY accepted within 30 days of the  shipped date.
  
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• -Orders placed from Alaska, Hawaii, Canada or other international destinations are subject to change. Shipping costs will vary.  Items are not  exchangeable.  Please email Lucy at lulabalou@yahoo.com with any questions. 
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• -You may not return or exchange:  sale items, cosmetics,  jewelry, lingerie, sunglasses, home goods and gift certificates.
  
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• -Shipping and handling on returned merchandise is nonrefundable (unless the product is damaged or the wrong  item was shipped). 
  
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• -All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box with out damage to the box. 
  
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 How do I make an Exchange?

You may exchange an item for another size or even a completely different item. To ensure that your item is not sold out, please email us or call us (910) 799-9991 to hold your item(s). For exchanges, there is no additional shipping charge. We will pay to have your exchanged merchandise shipped back out to you. Just follow the return instructions below and mark the box labeled “Exchange.”

How do I make a Return? 

After filling out this form you will need to pack up your items for shipment (in the original package if possible). Attach the pre-printed return label to the outside of your return package. Please remember that you will be responsible for the shipping costs and it is highly recommended that you send your package with insurance. That way you will be protected from loss during shipping. Once your return is processed your credit card will be refunded for the amount of your purchase minus the shipping charges incurred. Please note: It may take 10-14 days to process your return and 1-2 billing cycles for your credit card refund to appear on your statement. By shopping with us you have agreed to the return/exchange policies stated above.

 
Need a Return/Exchange form? 

On the back of your invoice you will find our return form which includes instructions on how to make a return or an exchange.  If you have lost your invoice, Please feel free to call us and we can fax a new form to you.

Privacy & Security

Privacy & Security

 Thank you for shopping at lulabalou.com. In order to tell you about our latest products, specials, and other news we ask for your e-mail address. To fulfill your order, we need your address, phone and credit card info. Please remember that we've done our best to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest standards of security and confidentiality. We will not share your personal information with any third party without your consent.

Secure Shopping

Orders placed on our site are encrypted using SSL technology, the industry-standard authentication and encryption technology, to ensure your transactions are protected. With SSL implemented on both the client and server, information transmitted over the internet will remain unaltered and secure. In order for SSL security to work, you must use an SSL enabled browser. Most Netscape and Explorer browsers, version 3.x and later, support SSL. If you have any concerns about placing your order online, please order by phone.

Please note that email is not encrypted, and therefore NOT a secure means of transmitting credit card information. Lula Balou will NEVER request sensitive information over e-mail.